When workload processing starts, server-side synchronization will interact with your mailbox on the external email service provider, and also with your data in the environment. Available workloads are incoming emails, outgoing emails, and appointments, contacts, and tasks synchronization.Īfter a mailbox has been successfully tested and enabled, server-side synchronization will start processing for the configured workloads continuously. Server-side synchronization runs on a schedule for each mailbox and has different synchronization delays based on the workload processed. When the user selects Yes, it breaks the previous user-to-Exchange-mailbox mapping and, subsequently, the synchronization that would occur between the user and the Exchange mailbox. When customer engagement apps detect that an Exchange or POP3 mailbox has already been mapped to a user, a dialog box is displayed to present a choice to the user whether to map the user to the Exchange mailbox. Similarly, an Exchange or POP3 mailbox can only be mapped to a single user.

More information: Server-side synchronization of email, appointments, contacts, and tasksĪ user can only map to a single Exchange or POP3 mailbox. Using server-side synchronization makes messaging data available to a web browser, tablet, or smartphone that's running customer engagement apps. If you use a POP3 email server, the data that is synchronized includes email only. The data synchronized for each user can be controlled by using synchronization filters that are available on the Synchronization tab in the user options dialog box.

When you use Exchange, this includes bidirectional synchronization of email, contacts, tasks, and appointments. Server-side synchronization provides direct apps-to-email server synchronization. Server-side synchronization is the preferred option for organizations with users who run customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation) in a web browser or on a mobile device, such as a tablet or smartphone.

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